Shipping & Return

Shipping & Returns

Clear expectations and transparent policies for commercial operators. Built for rental companies, schools, churches, and event organizations.

At a Glance

Standard: Business address with Dock/Forklift
Residential: Requires Service Add-On
Tracking: Provided upon freight pickup
Returns: 7-Day Window (15% Restocking)
Custom Orders: Non-Returnable

Freight Shipping Policy

Commercial inflatables ship via freight due to their size and weight. All shipping prices quoted on the Eagle Bounce website default to delivery at a commercial business address equipped with a loading dock or forklift.

⚠️ Shipping to a Home, Church, or School?

If your delivery location is a home, church, school, daycare, or does not have a loading dock, you must add the Residential Delivery Service to your cart.

➕ Add Residential Delivery

Who does this apply to?

Party Rental Companies (Home Based)
Schools & School Districts
Churches & Faith Organizations
Municipal Event Centers

Returns & Cancellations

We stand behind our quality. Buyers have 7 days from the date of delivery to contact Eagle Bounce regarding any verified manufacturing defects or shipping damage. In the event of a verified defect, we will arrange for local repair or return to a designated facility.

Return Rules:

Return authorization must be requested within 7 days.
A 15% restocking fee applies to approved returns.
Buyer is responsible for all outbound and return shipping costs.
Items must be unused and in like-new condition.
Custom-manufactured products are non-returnable.

Common Questions

Do I need a forklift for delivery?

Yes. Freight shipments require either a loading dock, a forklift on site, or you must purchase the residential delivery service (which includes lift-gate).

Can Eagle Bounce ship to a church or school?

Yes, but freight carriers classify churches and schools as "Residential/Limited Access." Please add the residential delivery service to ensure the truck can offload.

What if my inflatable arrives damaged?

Inspect it immediately while the driver is there. Contact us within 7 days. We will evaluate the issue and arrange for repair if it is a manufacturing defect.

Need Help With Logistics?

Our Texas-based team can help verify your address type, quote freight options, and confirm delivery timelines before you buy.

💬 Contact Shipping Support